Van Riel, Allard C.R.: search on Z-Library

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1

The impact of storytelling on the consumer brand experience: The case of a firm-originated story

Lundqvist, Anna, Liljander, Veronica, Gummerus, Johanna, van Riel, Allard

Journal:

Journal of Brand Management

Year:

2013

Language:

english

File:

PDF, 152 KB

english, 2013

2

Comfort your online customer: quality, trust and loyalty on the internet

Ribbink, Dina, van Riel, Allard C.R., Liljander, Veronica, Streukens, Sandra

Journal:

Managing Service Quality

Year:

2004

Language:

english

File:

PDF, 149 KB

english, 2004

3

Technology readiness and the evaluation and adoption of self-service technologies

Veronica Liljander, Filippa Gillberg, Johanna Gummerus, Allard van Riel

Journal:

Journal of Retailing and Consumer Services

Year:

2006

Language:

english

File:

PDF, 275 KB

english, 2006

4

Consumer evaluations of store brands: effects of store image and product attributes

Janjaap Semeijn, Allard C.R. van Riel, A.Beatriz Ambrosini

Journal:

Journal of Retailing and Consumer Services

Year:

2004

Language:

english

File:

PDF, 203 KB

english, 2004

5

What drives ecopreneurship in women and men? - A structured literature review

Gunawan, Arien Arianti, van Riel, Allard (A.C.R.), Essers, Caroline

Journal:

Journal of Cleaner Production

Year:

2021

File:

PDF, 1.06 MB

2021

6

Business model innovation and value-creation: the triadic way

Andreassen, Tor Wallin, Lervik-Olsen, Line, Snyder, Hannah, Van Riel, Allard C.R., Sweeney, Jillian C., Van Vaerenbergh, Yves

Journal:

Journal of Service Management

Year:

2018

Language:

english

File:

PDF, 360 KB

english, 2018

7

“Don't pretend to be my friend!” When an informal brand communication style backfires on social media

Gretry, Anaïs, Horváth, Csilla, Belei, Nina, van Riel, Allard C.R.

Journal:

Journal of Business Research

Year:

2017

Language:

english

File:

PDF, 2.69 MB

english, 2017

8

E-service quality expectations: A case study

Van Riel, Allard, Semeijn, Janjaap, Janssen, Wendy

Journal:

Total Quality Management & Business Excellence

Year:

2003

Language:

english

File:

PDF, 124 KB

english, 2003

9

Brand Equity and Shareholder Value

Charles Pahud de Mortanges, Allard van Riel

Journal:

European Management Journal

Year:

2003

Language:

english

File:

PDF, 225 KB

english, 2003

10

Marketing antecedents of industrial brand equity: An empirical investigation in specialty chemicals

Allard C.R. van Riel, Charles Pahud de Mortanges, Sandra Streukens

Journal:

Industrial Marketing Management

Year:

2005

Language:

english

File:

PDF, 122 KB

english, 2005

11

Customer loyalty to content‐based Web sites: the case of an online health‐care service

Gummerus, Johanna, Liljander, Veronica, Pura, Minna, van Riel, Allard

Journal:

Journal of Services Marketing

Year:

2004

Language:

english

File:

PDF, 177 KB

english, 2004

12

The use of gamification mechanics to increase employee and user engagement in participative healthcare services: a study of two cases

Hammedi, Wafa, Leclerq, Thomas, Van Riel, Allard C. R., Kandampully, Jay, McColl-Kennedy, JanetR

Journal:

Journal of Service Management

Year:

2017

Language:

english

File:

PDF, 489 KB

english, 2017

13

Modelling consumer responses to an apparel store brand: Store image as a risk reducer

Veronica Liljander, Pia Polsa, Allard van Riel

Journal:

Journal of Retailing and Consumer Services

Year:

2009

Language:

english

File:

PDF, 244 KB

english, 2009

14

Effects of perceived employee emotional competence on customer satisfaction and loyalty

Delcourt, Cécile, Gremler, Dwayne D., van Riel, Allard C.R., van Birgelen, Marcel

Journal:

Journal of Service Management

Year:

2013

Language:

english

File:

PDF, 134 KB

english, 2013

15

Extending electronic portals with new services: exploring the usefulness of brand extension models

Allard C.R. van Riel, Hans Ouwersloot

Journal:

Journal of Retailing and Consumer Services

Year:

2005

Language:

english

File:

PDF, 249 KB

english, 2005

16

Individual ambidexterity in SMEs: Towards a typology aligning the concept, antecedents and outcomes

Mu, Ting, van Riel, Allard, Schouteten, Roel

Journal:

Journal of Small Business Management (Wiley)

Year:

2020

Language:

english

File:

PDF, 2.64 MB

english, 2020

17

Service innovation and customer choices in the hospitality industry

van Riel, Allard C.R., Victorino, Liana, Verma, Rohit, Plaschka, Gerhard, Dev, Chekitan

Journal:

Managing Service Quality

Year:

2005

Language:

english

File:

PDF, 419 KB

english, 2005

18

Antecedents and Consequences of Reflexivity in New Product Idea Screening

Wafa Hammedi, Allard C. R. van Riel, Zuzana Sasovova

Journal:

Journal of Product Innovation Management

Year:

2011

Language:

english

File:

PDF, 348 KB

english, 2011

19

Improving Screening Decision Making through Transactive Memory Systems: A Field Study

Hammedi, Wafa, van Riel, Allard C. R., Sasovova, Zuzana

Journal:

Journal of Product Innovation Management

Year:

2013

Language:

english

File:

PDF, 167 KB

english, 2013

20

Linking perceived value and loyalty in location‐based mobile services

van Riel, Allard C.R., Pura, Minna

Journal:

Managing Service Quality

Year:

2005

Language:

english

File:

PDF, 208 KB

english, 2005

21

An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters

Delcourt, Cécile, Gremler, Dwayne D., De Zanet, Fabrice, van Riel, Allard C.R.

Journal:

Journal of Service Management

Year:

2017

Language:

english

File:

PDF, 442 KB

english, 2017

22

Leadership styles in technology acceptance: do followers practice what leaders preach?

van Riel, Allard C.R., Schepers, Jeroen, Wetzels, Martin, de Ruyter, Ko

Journal:

Managing Service Quality

Year:

2005

Language:

english

File:

PDF, 139 KB

english, 2005

23

One Master and Many End Users: Coordination Practices in Managing a Portfolio of Public Service Innovation Projects

Ambtman, Anouk den, van Riel, Allard C.R., Lauche, Kristina, Hammedi, Wafa

Journal:

Procedia - Social and Behavioral Sciences

Year:

2015

Language:

english

File:

PDF, 352 KB

english, 2015

24

Waiting for service at the checkout

van Riel, Allard C.R., Semeijn, Janjaap, Ribbink, Dina, Bomert‐Peters, Yvette

Journal:

Journal of Service Management

Year:

2012

Language:

english

File:

PDF, 275 KB

english, 2012

25

Boost customer loyalty with online support: the case of mobile telecoms providers

Riel, Allard C.R. van, Lemmink, Jos, Streukens, Sandra, Liljander, Veronica

Journal:

International Journal of Internet Marketing and Advertising

Year:

2004

Language:

english

File:

PDF, 224 KB

english, 2004

26

Introduction to the special issue on service innovation management

van Riel, Allard C.R., van Riel, Allard C.R.

Journal:

Managing Service Quality

Year:

2005

Language:

english

File:

PDF, 164 KB

english, 2005

27

Healthcare service users as resource integrators: investigating factors influencing the co-creation of value at individual, dyadic and systemic levels

VirlÃ©e, Justine Brigitte, Hammedi, Wafa, van Riel, Allard C.R.

Journal:

Journal of Service Theory and Practice

Year:

2020

File:

PDF, 672 KB

2020

28

Managing in‐store logistics: a fresh perspective on retail service

Bouzaabia, Olfa, van Riel, Allard C.R., Semeijn, Janjaap

Journal:

Journal of Service Management

Year:

2013

Language:

english

File:

PDF, 218 KB

english, 2013

29

Technology‐based service proposal screening and decision‐making effectiveness

Rausch, Erwin, van Riel, Allard C.R., Semeijn, Janjaap, Hammedi, Wafa, Henseler, Jörg

Journal:

Management Decision

Year:

2011

Language:

english

File:

PDF, 333 KB

english, 2011

30

Policy Decisions and Modal Choice: An Example from the European Union

DINA RIBBINK, ALLARD C. R. VAN RIEL and JANJAAP SEMEIJN

Journal:

Transportation Journal

Year:

2005

Language:

english

File:

PDF, 1.63 MB

english, 2005

31

E‐services and offline fulfilment: how e‐loyalty is created

Gustafsson, Anders, Semeijn, Janjaap, van Riel, Allard C.R., van Birgelen, Marcel J.H., Streukens, Sandra

Journal:

Managing Service Quality

Year:

2005

Language:

english

File:

PDF, 118 KB

english, 2005

32

The role of guides in artistic industries

van Riel, Allard C.R., Surlemont, Bernard, Johnson, Colin

Journal:

Managing Service Quality

Year:

2005

Language:

english

File:

PDF, 156 KB

english, 2005

33

Online Travel Service Quality: the Role of Pre-Transaction Services

Van Riel, Allard C. R., Semeijn, Janjaap, Pauwels, Pieter

Journal:

Total Quality Management & Business Excellence

Year:

2004

Language:

english

File:

PDF, 157 KB

english, 2004

34

Prying eyes: A dramaturgical approach to professional surveillance

Visser, Laura M., Bleijenbergh, Inge L., Benschop, Yvonne W.M., van Riel, Allard C.R.

Journal:

Journal of Management Studies

Year:

2017

Language:

english

File:

PDF, 618 KB

english, 2017

35

Understanding approaches to complexity and uncertainty in closed-loop supply chain management: Past findings and future directions

Coenen, Jannie, van der Heijden, Rob E.C.M., van Riel, Allard C.R.

Journal:

Journal of Cleaner Production

Year:

2018

Language:

english

File:

PDF, 1.42 MB

english, 2018

36

High-Technology Service Innovation Success: A Decision-Making Perspective

Allard C. R. Van Riel, Jos Lemmink, Hans Ouwersloot

Journal:

Journal of Product Innovation Management

Year:

2004

Language:

english

File:

PDF, 161 KB

english, 2004

37

New service development in high tech sectors

van Riel, Allard C.R., Lievens, Annouk

Journal:

International Journal of Service Industry Management

Year:

2004

Language:

english

File:

PDF, 354 KB

english, 2004

38

Associative Networks: A New Approach to Market Segmentation

Brandt, Caroline, De Mortanges, Charles Pahud, Bluemelhuber, Christian, Van Riel, Allard C.R.

Journal:

International Journal of Market Research

Year:

2011

Language:

english

File:

PDF, 244 KB

english, 2011

39

Health literacy and its effects on well-being: how vulnerable healthcare service users integrate online resources

VirlÃ©e, Justine, van Riel, Allard C.R., Hammedi, Wafa

Journal:

Journal of Services Marketing

Year:

2020

File:

PDF, 604 KB

2020

40

Factors affecting sustainable process technology adoption: A systematic literature review

Fu, Yao, Kok, Robert A.W., Dankbaar, Ben, Ligthart, Paul E.M., van Riel, Allard C.R.

Journal:

Journal of Cleaner Production

Year:

2018

Language:

english

File:

PDF, 1006 KB

english, 2018

41

Estimating hierarchical constructs using consistent partial least squares

van Riel, Allard C.R., Henseler, Jörg, Kemény, Ildikó, Sasovova, Zuzana

Journal:

Industrial Management & Data Systems

Year:

2017

Language:

english

File:

PDF, 462 KB

english, 2017

42

Exploring consumer evaluations of e‐services: a portal site

van Riel, Allard C.R., Liljander, Veronica, Jurriëns, Petra

Journal:

International Journal of Service Industry Management

Year:

2001

Language:

english

File:

PDF, 245 KB

english, 2001

43

Making a Transition toward more Mature Closed-Loop Supply Chain Management under Deep Uncertainty and Dynamic Complexity: A Methodology

Coenen, Jannie, van der Heijden, Rob, van Riel, Allard C. R.

Journal:

Year:

2019

File:

PDF, 823 KB

2019

44

A framework for sustainable service system configuration

Van Riel, Allard C.R., Zhang, Jie J., McGinnis, Lee Phillip, Nejad, Mohammad G., Bujisic, Milos, Phillips, Paul A.

Journal:

Journal of Service Management

Year:

2019

Language:

english

File:

PDF, 234 KB

english, 2019

45

What works, and why, in business services provision for SME: insights from evolutionary theory

van Riel, Allard C.R., Caniëls, Marjolein C.J., Romijn, Henny A.

Journal:

Managing Service Quality

Year:

2005

Language:

english

File:

PDF, 219 KB

english, 2005

46

The added value of web innovation for customer satisfaction

van Riel, Allard C.R., van Birgelen, Marcel, Ghijsen, Paul, Semeijn, Janjaap

Journal:

Managing Service Quality

Year:

2005

Language:

english

File:

PDF, 296 KB

english, 2005

47

Making a Transition toward more Mature Closed-Loop Supply Chain Management under Deep Uncertainty and Dynamic Complexity: A Methodology

Coenen, Jannie, van der Heijden, Rob, van Riel, Allard C. R.

Journal:

Year:

2019

Language:

english

File:

PDF, 823 KB

english, 2019

48

Unequal Consumers: Consumerist healthcare technologies and their creation of new inequalities

Visser, Laura M., Benschop, Yvonne W.M., Bleijenbergh, Inge L., van Riel, Allard C.R.

Journal:

Organization Studies

Year:

2018

Language:

english

File:

PDF, 120 KB

english, 2018

49

Consumer perceptions of service constellations: implications for service innovation

Aksoy, Lerzan, van Riel, Allard C.R., Calabretta, Giulia, Driessen, Paul H., Hillebrand, Bas, Humphreys, Ashlee, Krafft, Manfred, Beckers, Sander F.M.

Journal:

Journal of Service Management

Year:

2013

Language:

english

File:

PDF, 212 KB

english, 2013

50

EU deregulation and dealer‐supplier relations in automotive distribution

van Riel, Allard C.R., Liljander, Veronica, Semeijn, Janjaap, Polsa, Pia

Journal:

Journal of Business & Industrial Marketing

Year:

2011

Language:

english

File:

PDF, 407 KB

english, 2011

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